Customer Service Representative

BURNCO Careers•Westminster, CO

12h•Onsite

About The Position

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values. Are you someone who enjoys helping customers and keeping operations running smoothly? Looking for a role where communication and coordination make a real impact? We are hiring a Concrete Ready-Mix Customer Service Representative in Colorado — apply if interested. You’ll be the main point of contact for customers placing concrete ready-mix orders, guiding them from order placement through delivery. You’ll work closely with Sales, Dispatch, plant teams, and field crews to manage order details, changes, and scheduling while keeping customers informed. You’ll help keep operations running smoothly by supporting efficient truck scheduling, communicating material and volume needs, and maintaining accurate documentation and COD payments. Fluency in English and Spanish and strong knowledge of the Colorado Front Range are key to success in this role.

Requirements

Fluency in English and Spanish required
Strong knowledge of the Colorado Front Range required
Reliable attendance with the flexibility to work irregular hours, frequent overtime, and Saturday shifts
Proficient mathematical, computer, and telephone skills
Excellent customer service and communication skills, both verbal and written
Strong organizational and time-management abilities
Ability to multitask effectively in a fast-paced environment
Ability to perform well under pressure and meet tight deadlines
Must possess a valid driver’s license with a clean motor vehicle record (MVR)
Frequent sitting and use of fine motor skills such as manual dexterity, hand / eye coordination, and active hearing and vision

Nice To Haves

Experience in the transportation and construction industries preferred
High school diploma or GED preferred
Minimum of one year of customer service experience in the concrete and/or ready-mix industry preferred

Responsibilities

Take and process concrete ready-mix orders and assist customers from order placement through delivery
Communicate with Sales, Dispatch, plants, and Foremen regarding order details, changes, and project updates
Educate customers on products, mix designs, delivery availability, and industry standards
Manage order modifications before and during delivery and provide real-time status updates
Schedule truck assets efficiently to maximize resources
Process COD credit card payments and maintain order documentation and tickets
Support inventory accuracy by communicating volume and material changes
Perform additional duties as assigned