Customer Service Representative

Titanium Transportation Group • Oakwood, GA

6d • Onsite

About The Position

The Customer Service Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.

Requirements

• Successful completion of High School Diploma.
• Strong verbal and written English communication skills.
• Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
• Ability to communicate effectively with others and work as a member of a team.
• Strong ability to multi-task and effectively manage work requirements.

Nice To Haves

• Previous experience in the logistics transportation industry would be considered an asset.
• Experience working with TMW software would be considered an asset.

Responsibilities

• Respond to customer inquiries providing support as required.
• Process data entry requirements relative to operational movements.
• Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
• Address challenging customers and problems that require escalation outside of the department.
• The report, analyze and resolve system, clients, and operational issues that impact service quality.
• Maintain records and statistics relative to assigned processes.
• Perform general office functions as required.
• Ability to perform tasks independently.

Benefits

• Company pays 50% cost of the employee-only Base Plan for Medical, Dental, and Vison.
• Company pays for $25k Life Insurance Policy at no cost to you.
• Basic Life and AD&D
• Voluntary Short/Long Term Disability
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Annual performance reviews
• Promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED