Customer Service Representative
About The Position
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
Requirements
- High School Graduate or Equivalent.
- Minimum of 1-year experience in a customer service role or retail sales experience.
- Must have ability to resolve problems quickly and professionally.
- Must have strong communication and interpersonal skills.
- Must have excellent telephone skills.
- Must be able to utilize a multi-line phone system and work on a computer system.
- Displays a professional manner at all times.
- Must be able to work evenings, weekends and holidays.
- Must frequently lift 40 pounds.
- Must be able to stand, walk and climb stairs frequently.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Nice To Haves
- Customer Service experience a plus.
Responsibilities
- Supports Mission, Vision and Values of Destination Pet.
- Sells the services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives and provides appropriate information according to established procedures.
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
- Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
- Escorts pet guests to/from their enclosure and provides water as needed.
- Operates the Point-of-Sale system.
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
- Completes all required training and attends training sessions as needed/assigned.
- Treats customers, guests, visitors and co-workers in a professional, courteous manner.
- Assists other associates as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
