Customer Service Representative
Air Clean Systems•Creedmoor, NC
•Onsite
About The Position
As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).
Requirements
- High school diploma or equivalent.
- Prior experience working in a call center or customer service department.
- Proficiency with Microsoft Office.
- Must be detail oriented.
- Positive attitude and the ability to work both in a team environment and independently.
Responsibilities
- Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
- Present extended warranty and service contract options to the customer of existing account for consideration.
- Maintain all customer contact details within company CRM package.
- Maintain accurate records of customer files
- Communicate and work with company’s service department to provide timely answers to customer problems.
- Inform and communicate with customers about companion products that might be beneficial.
Benefits
- medical insurance
- dental insurance
- vision insurance
- Teladoc
- short term disability
- critical care insurance
- life insurance
- 401K plan (both traditional and Roth options) with employer contribution
- paid leave
- company paid holidays
- employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
