Customer Service Representative - Brazilian Portuguese

the LEGO Group•Tempe, AZ

3d•Hybrid

About The Position

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks. This is a fixed term contract until 29th January 2027. As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

Requirements

Fluency in English and Brazilian Portuguese.
Solid IT skills.

Nice To Haves

Energy
Compassion

Responsibilities

Respond to consumers in both English and Brazilian Portuguese - spoken and written.
Engage with consumers via phone and email.
Handling a range of topics from order status and account issues to digital experiences and product quality queries.
Build strong and lasting relationships with consumers in a fun and engaging manner.
Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
Adapt to a variety of shifts to ensure we provide an exceptional service.