BILINGUAL CUSTOMER SERVICE SPECIALIST - PORTUGUESE SPEAKING

ALPHA WARRANTY SERVICES INC•South Jordan, UT

5d•Onsite

About The Position

As Alpha Warranty’s Bilingual Customer Service Representative – Claims Specialist, you’re the advocate for our customers during the vehicle repair claim process. You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information. Some calls may require your skillful abilities to de-escalate strong emotions. We love being able to say, “yes, we’ll cover the repair”, and do it daily, but know this isn’t the case with every claim. Your professionalism, knowledge, patience, and personal resilience are critical during these customer conversations; no one likes dealing with unexpected or expensive car repairs. Don’t worry, you don’t need an understanding of how cars work, but it helps to have an appreciation and willingness to learn more. Our Claims department, full of ASE certified mechanics, works directly with the repair facility to review and decide the customer’s claim. A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include: Handling Bilingual Portuguese calls Working with other internal departments, like Sales, to help resolve customer concerns Using thoughtful problem solving and available resources to support the customer claim process Providing meaningful and innovative solutions to challenging problems, whenever possible Other responsibilities and projects as assigned by your manager

Requirements

Bilingual in Spanish or Portuguese
Customer-facing service experience is required
At least 1 year call center experience is required
Clear and professional verbal and written English communication skills
Comfort navigating current technology such as computers, phones, internet, and various software
Accurate typing skills with a speed of at least 30+ WPM
Emotional resilience, empathy, and active listening skills
High-quality results with strong attention to details
Thoughtful problem-solving skills, good judgement, and the willingness to find solutions
Ability to collaboratively work with others, including a willingness to step up when extra help is needed
Capacity to embrace change and new opportunities as we continue to grow
Your high school diploma or GED equivalent is required

Nice To Haves

Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required

Responsibilities

Handling Bilingual Portuguese calls
Working with other internal departments, like Sales, to help resolve customer concerns
Using thoughtful problem solving and available resources to support the customer claim process
Providing meaningful and innovative solutions to challenging problems, whenever possible
Other responsibilities and projects as assigned by your manager