Customer Service Representative (Dedicated)

KOCH•Dublin, GA

15d•$21 - $28•Onsite

About The Position

The Customer Service Representative (Dedicated) is responsible for updating active shipment information in the dispatch system, communicating load status to customers and internal teams, and resolving shipment issues. This role supports operational efficiency by maintaining accurate load tracking.

Requirements

High School diploma or GED
1 year of customer service experience
Proficient with Windows-based software, including Excel, Outlook, and dispatch systems
Strong verbal and written communication skills
Ability to prioritize tasks in a dynamic environment
Solid problem-solving and decision-making abilities
Effective time management and organizational skills
Commitment to delivering high levels of customer service
Ability to sit for up to 90% of the workday using a computer, phone, keyboard, and mouse
Ability to stand, walk, bend

Nice To Haves

Customer service experience in the transportation, logistics, or supply chain industry

Responsibilities

Keep the daily yard check updated throughout the day using Excel
Coordinate yard moves with Cummins personnel
Accurately process and update load status in the TMW dispatch system
Manage incoming customer orders and input them into the system
Communicate transportation information clearly using correct industry terminology
Interpret and act on carrier tracing reports
Update customers regularly on ETA status and any shipment issues
Email internal teams regarding tracing or load discrepancies using Microsoft Outlook
Identify and escalate potential issues to sales representatives and management
Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
Cross training as required.
Perform additional duties and projects as assigned.