Seasonal Customer Service Representative
About The Position
This is a seasonal customer service role where the representative will act as a switchboard for Word of Life, redirecting calls and responding to voicemails and emails. The role requires acquiring and maintaining knowledge of various departments' functions, maintaining a courteous and professional demeanor, and communicating with customers and co-workers respectfully. The position also involves managing time effectively, pursuing personal and professional growth, and maintaining a consistent yet flexible schedule during peak seasons. Attendance at staff meetings and required devotions/chapels is expected. Key responsibilities include understanding registration policies for events, communicating with camps regarding registration details, cancellations, and customer needs, and researching/following up with customers on inquiries. A proactive mindset to anticipate customer needs is also essential.
Requirements
- A clear cut personal testimony of faith in Christ
- Agreement with Word of Life’s vision, mission, Statement of Faith and Standard of Conduct.
- A willingness to learn and grow in the ministry responsibilities
- Great personality and communication skills
- Proficient in typing, computer skills, and math skills
- The ability to multitask and follow-up
Responsibilities
- Act as a switchboard for Word of Life and redirect calls to the proper channel
- Reply to general voicemails and e-mails left in department box as well as personal boxes
- Acquire, maintain, and expand knowledge of how each department works and their function
- Maintain a courteous and pleasant demeanor – both in person and on phone
- Communicate with customers with respect and interest
- Maintain a pleasant and cooperative attitude with co-workers
- Manage time and projects without the need of constant direction
- Pursue personal and professional growth and development based on yearly goals
- Ability to work a consistent schedule but also flexible during peak seasons
- Attend weekly staff meetings and required devotions/chapels
- Know and understand policies and procedures for registration of all camps, conferences, concerts, and events
- Communicate with camps regarding details of registration, events, cancellations, reporting, and assist camps with customer needs
- Research and follow up with customers regarding answers to unknown questions
- Anticipate the customer’s needs beyond what they communicate
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
