Customer Service Representative (Seasonal)

Detroit Salt Company•Kitchener, ON

2d•CA$22 - CA$25•Onsite

About The Position

Kissner Milling Company is a major salt and packaged ice melt manufacturer and distributor with over 130 years of experience. They are dedicated to delivering high-quality products through excellence, focused effort, and product innovation. This role will contribute to upholding the highest standards of quality within the company, which operates alongside other well-known salt companies like Morton Salt and Windsor Salt. The Customer Service Representative will be responsible for handling order fulfillment and inside sales activities for the company's packaged business. This includes preparing and documenting customer quotations, agreements, pre-pay agreements, invoices, and credits. The role also involves collaborating with customers, account managers, operations, manufacturing facilities, and transportation providers to ensure effective supply chain management.

Requirements

Highly proficient level of computer skills with Microsoft Office applications is required (Word, Excel, NAV, Outlook).
Demonstrated abilities to work effectively as a team member in an office setting required.
Strong interpersonal and communication skills are required – both written and verbal.
Must have excellent organizational and time management skills with ability to prioritize, meet deadlines and complete multiple tasks.
Must be able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Must have strong record keeping and follow through skills; including detail, accuracy and thoroughness.
Should be able to work independently with a limited amount of supervision.
Should be able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals.
Regular Attendance is required.

Nice To Haves

High School diploma, general education degree (GED) or equivalent preferred.
Two (2) years’ experience in a high volume, Customer Service related position preferred.
Previous experience in facilitating sales through an inside sales function is preferred.
Minimum of one (1) year experience in office or call center setting.
Knowledge of customer service and general administrative principles and practices.
Previous experience in a related industry preferred, such as: chemical, minerals, distribution, salt, etc.
Previous experience with order entry software and/or inventory management system(s).
Experience with Microsoft Dynamics CRM, or similar customer relationship management tool.
Ability to operate simple office equipment sufficiently to perform job.
The ideal candidate will be a customer focused professional who enjoys working in a fast paced, detail oriented, high-pressured environment.
Demonstrates ability to make decisions, resolve problems; possesses creative thinking skills.
Ideal candidate should be honest, assertive and systematic.
Must have reliable transportation to and from work and the ability to work flexible hours.

Responsibilities

Prepare and submit quotations, agreements and contracts with customers.
Handle the entire order fulfillment process including taking orders via phone, fax and email, entering orders, tracking freight, processing invoices, credits and non-conformances.
Receive, respond to and resolve all customer inquiries.
Log, update and maintain Non-conformance’s master tracking log.
Manage a variety of house accounts (no direct sales manager), as assigned.
Monitor order status in coordination with the operations team to ensure customer satisfaction through the order fulfillment process.
Comply with established month end procedures and reports.
Respond accordingly to customer inquiries via website inquiries.
Provide support for Vice President as requested.
Other duties and administrative/clerical projects as assigned by management.