Customer Service Representative - Bainbridge

First Fed•Bainbridge Island, WA

15d•Onsite

About The Position

This role is responsible for identifying customer needs and selling Association products and services that are beneficial to them. The position also involves processing a variety of customer financial transactions in accordance with established guidelines and procedures. The goal is to meet sales and referral goals by developing and maintaining knowledge of new and existing products and services, supporting sales objectives and campaigns through cross-selling or referring customers, and ensuring positive customer perceptions of the Bank by providing excellent service. The role also includes balancing cash drawers, safeguarding funds, addressing customer concerns, and potentially performing vault duties. Regular and predictable attendance is required.

Requirements

Minimum High school diplom a or certified equivalency.
Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
CSR I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
CSR II – Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
CSR III – Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers.
Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times.
Effective listening/probing skills necessary to identify customer needs and effectively match with bank products and services
Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
Ability to create general correspondence and communicate effectively in verbal and written formats.
Proficient keyboarding and ten-key/calculator skills.
A working knowledge of Microsoft office applications including Word and Excel is preferred.
Strong mathematical, organizational, and interpersonal skills.
Ability to meet bonding requirements for employment purposes.
Ability and willingness to work Saturday schedule as needed.
Valid WA driver’s license.

Nice To Haves

Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
A working knowledge of Microsoft office applications including Word and Excel is preferred.

Responsibilities

Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs.
Develop and maintain a current knowledge of new and existing products and services.
Support the Association’s sales objectives and campaigns by actively cross-selling basic products or by referring customers to other Association employees responsible for closing sales.
Process a variety of customer financial transactions in accordance with established policies and procedures.
Establish and maintain cash drawer limits according to policy.
Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors.
Call customers by name at least one time during the account transaction.
Balance cash drawer and teller transactions in an accurate and secure manner within guidelines.
Take consistent responsibility for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss.
Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers.
Maintain regular and predictable attendance.
Perform related duties and responsibilities as required.