Small Animal Customer Service Representative

Community Veterinary Partners • Milford Township, PA

2d • Onsite

About The Position

Quakertown Veterinary Clinic (QVC) is seeking compassionate and professional Customer Service Representatives (CSRs) to join our Small Animal Reception team! If you enjoy a fast-paced environment where no two days are the same, and you take pride in delivering excellent service to both people and pets, this is a great opportunity to be part of a 24/7 veterinary hospital dedicated to high-quality care. At QVC, our mission is to provide compassionate, high-quality veterinary care for our patients while delivering an exceptional experience for the people who love them.

Requirements

• Previous experience in customer service, sales, or reception (required)
• Strong communication skills—both written and verbal
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and calm demeanor
• Ability to build strong relationships with clients and team members
• Comfort working in a fast-paced veterinary setting
• Ability to Maintain a professional presence, including communication, appearance, and conduct

Responsibilities

• Answering phones promptly, professionally, and efficiently
• Responding to client inquiries and providing service information
• Greeting clients and updating patient and client records in the system
• Scheduling appointments and managing check-ins and check-outs
• Monitoring the reception area and staying aware of patient flow and conditions
• Preparing invoices and processing payments after services
• Performing over-the-counter sales of specialty diets and merchandise
• Handling mail, email, filing, and general clerical tasks

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Mental health benefits
• Paid time off & holiday pay
• Life and disability insurance
• Employee discounts
• On-the-job training & access to an online education portal
• Staff events
• Shift differentials of up to $3.50 more per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed