Customer Service Representative - State Farm Agent Team Member
About The Position
Nick DeMaio State Farm is seeking a dynamic, service-oriented Customer Service Representative who takes pride in helping people, solving problems, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy and professionalism while also having the ability to identify opportunities and pivot service conversations into in-book sales when it benefits the customer. If you enjoy building relationships, supporting customers, and growing within a team-focused environment, this is an excellent opportunity to build a long-term career in the insurance industry. This position is contingent upon obtaining required insurance licenses. Candidates must be fully licensed or willing to obtain licensing with agency support. Property & Casualty license must be obtained prior to your Day 1 start. Life & Health license must be obtained within 45 days of your start date. Full guidance, study support, and resources provided throughout the licensing process. As a Customer Service Representative, you will serve as a primary point of contact for customers, handling policy needs, resolving inquiries, and ensuring a seamless and positive experience. This is a service-first role with opportunities to contribute to agency growth through thoughtful, needs-based in-book sales conversations. Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.
Requirements
- Strong customer service and relationship-building skills
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational and multitasking skills
- Problem-solving mindset with a focus on customer experience
- Comfortable discussing coverage options and identifying opportunities when appropriate
- Positive, team-oriented attitude with a strong work ethic
- Prior customer service experience preferred
- Ability to meet licensing requirements outlined above
Responsibilities
- Provide exceptional service to new and existing policyholders
- Answer customer inquiries and provide clear, accurate policy information
- Assist with policy changes, endorsements, billing questions, and account updates
- Support customers through claims-related questions and follow up as needed
- Build strong relationships that support retention and customer loyalty
- Identify opportunities to strengthen coverage and pivot service conversations into in-book sales
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to deliver a consistent, high-quality customer experience
- Ensure compliance with agency standards and regulatory requirements
Benefits
- Competitive base salary plus performance-based incentives
- Full support through the licensing process
- Ongoing training and professional development
- Supportive, collaborative team environment
- Opportunities for growth and advancement within the agency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
