Customer Service Representative - Onsite

Teleperformance•North Lauderdale, FL

9h•Onsite

About The Position

This position will be located on-site in North Lauderdale, Florida. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Requirements

High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 30 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

Compassionate, empathetic, and solutions-oriented individual with a genuine passion for helping people.

Responsibilities

Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize a suite of web-based tools to efficiently resolve inquiries and ensure a seamless and positive customer experience.
Handle inbound calls, emails, and cases, resolving customer inquiries and providing exceptional service that meets and exceeds customer expectations.
Focus on first-call resolution, building positive customer relationships, and contributing to the company's reputation for outstanding service.