Customer Service Representative (Onsite)

Taylor Communications•Jeffersonville, IN

21h•Onsite

About The Position

Taylor Corporation is looking for a Customer Service Representative to join the team onsite in Jeffersonville, IN. Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Requirements

High school diploma or equivalent in work-related experience.
3 years of related / relevant experience in position or specialization.
Proficient computer skills to include Excel, Word, Outlook and Microsoft PowerPoint.
Advanced computer experience and ability to implement new technologies.
Excellent problem solving, follow-up, and organizational skills.
Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Salesforce.com knowledge

Responsibilities

Work independently and within a team to deliver consistent, exceptional customer experience every time.
Manage all communications - written, verbal, and in person, in a professional, proactive and efficient manner.
Resolve all customer requests including orders and follow-up activity courteously, efficiently, quickly and accurately.
Own escalations and concerns on behalf of the customer, provide root cause analysis and permanent resolution.
Successfully establish, manage and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review a variety of work processes including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordination of projects and complex customer deliverables.
Guarantee satisfaction and value for our customers.
Contribute to a work environment that fosters pride in being part of a winning team.