Customer Service Representative

Sunset Finance•North Charleston, SC

23h•Onsite

About The Position

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions. The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and Manager. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT.

Requirements

Must be 'A GO GETTER' with excellent personality, communication, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed!
Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision.
A high school diploma or equivalence is required.

Nice To Haves

Previous experience in customer service, collections, or the finance industry a plus.

Responsibilities

Solicit loans on the telephone and at the counter.
Answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail.
Open mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
Complete loan documents and close current refinance loans.
Prepare daily deposits of cash and checks.
Maintain and balance correct amount and denominations of money in cash drawers daily.
Maintain loan standard report daily.
Telephone past due customers.