Customer Service Representative

TEKsystems • Waunakee, WI

5d • $23 - $23 • Onsite

About The Position

We are seeking a detail-oriented Customer Service Representative to join a growing team within the industrial manufacturing industry. This role offers a unique opportunity to develop technical product knowledge while supporting customers, sales representatives, and internal teams. This is not a traditional high-volume call center position. Representatives handle custom orders, provide order support, troubleshoot customer issues, and collaborate with departments such as Engineering and Warehouse Operations to deliver solutions. New hires will start in an Order Processing Representative capacity, focusing on order entry and system training before advancing into more customer-facing responsibilities.

Requirements

• Minimum 1 year of customer service and/or order entry experience
• Strong computer proficiency
• Ability to learn technical products and processes
• Excellent attention to detail and organizational skills
• Positive attitude and strong communication skills
• Typing speed of 45+ WPM
• High School Diploma or equivalent

Nice To Haves

• Bachelor's degree
• Experience with SAP
• 2–4 years of technical customer service experience
• Manufacturing or industrial industry experience
• Mechanical or technical interests/hobbies (automotive, farming, machinery, repairs, etc.)
• Bilingual in English and Spanish

Responsibilities

• Process and enter customer orders accurately
• Support customers and sales representatives with order-related inquiries
• Generate quotes and provide order status updates
• Expedite orders and resolve service-related issues
• Troubleshoot customer concerns and coordinate solutions with internal teams
• Communicate effectively with Engineering, Warehouse, and other departments
• Maintain accurate records and documentation
• Utilize Outlook, Excel, and SAP to manage daily tasks
• Deliver exceptional customer service with a strong attention to detail

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED