Customer Service Representative

Sila Services • Northfield, OH

20d • Onsite

About The Position

Customer Experience Representative (CSR) at Jackson Comfort Services. This role is the first point of contact for customers experiencing issues with their home services (e.g., AC, furnace, plumbing). The ideal candidate enjoys helping people, solving problems, and creating positive customer experiences. The company values being likeable, ethical, responsible, knowledgeable, and reliable.

Requirements

• Love helping people
• Have a friendly, confident phone presence
• Can stay organized even when things get busy
• Enjoy solving problems and finding solutions
• Are comfortable learning new technology
• Can multitask without losing attention to detail
• Show up ready to work and support your team
• Take pride in creating positive customer experiences

Nice To Haves

• Customer service experience
• Call center experience
• Scheduling or dispatching experience
• ServiceTitan experience
• HVAC, plumbing, electrical, or home services experience

Responsibilities

• Answer incoming customer calls, texts, and chats
• Schedule service appointments and create customer records
• Help customers understand next steps and what to expect
• Ask great questions to identify customer needs
• Coordinate with dispatch and field teams
• Keep accurate notes and documentation in our CRM
• Provide calm, professional support during busy or stressful situations
• Deliver an exceptional customer experience every single day

Benefits

• Competitive pay - $17 an hour
• Medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• Ongoing training and development
• Opportunities for advancement
• Supportive team environment
• Year-round stability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed