Customer Service Representative

Anatolia•Vaughan, ON

14d•CA$48,000 - CA$50,000•Onsite

About The Position

The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.

Requirements

Completion of high school education or equivalent required
1-3 year experience in a customer service role
Order Entry experience
Experience in a role in logistics, and shipping and receiving of products
Strong attention to detail and highly organized
Excellent written and verbal communication skills
Ability to work in a fast paced environment
Quick learner who is able to multi-task and practices excellent follow-through
Excellent accuracy and data-entry skills
Strong organizational skills

Nice To Haves

Previous experience in a the building materials or construction industry an asset
Experience with a warehouse management system is an asset

Responsibilities

Manage customer accounts across North America from time of order to successful delivery of our products
Ensuring all orders are entered into our system in a timely and accurate fashion for processing
Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email
Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations
Investigating and solving customer complaints and product issues
Providing accurate product and pricing information
Understanding the order "load" logistics requirements for Canadian and US orders
Prioritizing delivery of all orders
Recommending new procedures to improve customer service efficiency