Customer Service Representative - Patient Registration

R1 RCM•Austin, TX

1d•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. This Customer Service Representative (Patient Registration) role involves helping patients check into the Emergency Room at Ascension Seton Medical Center Austin. It is a fast-paced, high-volume department where the representative will be the person patients rely on to answer questions during registration. The role requires building trust by collecting information accurately and quickly, and by listening with compassion to address patient fears, concerns, and questions. No previous healthcare experience or knowledge is required, making this a perfect starting point to launch a healthcare career, as all necessary training will be provided. The position is in a hospital/lab environment, specifically the emergency room, where exposure to illness and injuries is expected.

Requirements

High School Diploma or GED
Excellent customer service experience
Ready to work in a very fast-paced, high-stress environment
Basic computer multitasking and typing skills are required
Up to date on all vaccinations
Pass a drug test
Pass a background check

Nice To Haves

Hospital or medical/clinic experience is preferred
Bilingual English/Spanish skills are preferred

Responsibilities

Help patients check into the Emergency Room at the hospital.
Answer questions from patients during registration.
Collect patient information accurately and quickly.
Listen with compassion to address patient fears, concerns, and questions.
Work on computers and answer phones to intake information in a busy, high-volume Emergency Department.
Work across multiple screens, collecting details that must be input correctly between physician and nurse check-ins.
Type as quickly as patients can talk.
Work around clinicians interrupting the registration process for emergent clinical care.
Help people who may be very ill or worried by listening carefully to ease their anxiety.
Ask follow-up questions and build rapport in real time.
Assist patients in completing their registration while on your feet.
Acquire knowledge through training regarding variations in health plans and coverage.
Work quickly and expect the unexpected.