Patient Registration - Customer Service Representative
About The Position
Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. R1 combines deep expertise with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital, assisting them with the registration process, answering questions, and gathering accurate information in a fast-paced environment. This role is ideal for individuals seeking a meaningful career in healthcare, even without prior experience, as comprehensive training is provided. It offers a fantastic launchpad for a growing healthcare career, allowing you to make a real difference by providing support and reassurance to patients during stressful times. You will gain valuable knowledge of healthcare operations, from insurance basics to hospital workflows, in a dynamic role that involves computer systems, phone calls, and in-person interactions. You will work alongside clinicians and emergency staff in a supportive team environment focused on professional growth.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
