Part-Time Customer Service Representative

U.S. Bank • Marshall, MN

6d • Hybrid

About The Position

Join Our Equipment Finance Collections Customer Service Team – Marshall, MN. Looking for a role where your customer service skills truly make an impact? Join our Equipment Finance Collections Customer Service team in Marshall, MN, and play a key role in supporting our customers while helping the business succeed. In this role, you’ll connect with Equipment Finance customers via phone and email, deliver high‑quality service, and work collaboratively to resolve account needs—all in a supportive, team‑focused environment.

Requirements

• High school diploma or equivalent
• Two to four years of relevant experience
• Knowledge of banking products and services, including key policies and procedures
• Strong phone presence and interpersonal communication skills
• Effective problem‑solving and negotiation abilities
• Confidence handling difficult or sensitive customer conversations
• Proficiency navigating multiple computer systems, including Microsoft Office
• Ability to recognize, resolve, and appropriately escalate issues
• Strong time‑management skills to balance productivity and quality service

Responsibilities

• Proactively contact customers regarding assigned delinquent accounts and work directly with them to secure payment and minimize risk
• Collaborate with teammates and cross‑functional partners to resolve and reconcile complex accounts
• Research and troubleshoot customer issues, identifying the right resources to drive resolution
• Manage your day effectively between outbound calls, email follow‑ups, and other assigned tasks

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED