Part-time Customer Service Representative

Feed the Children•Oklahoma City, OK

18h•Onsite

About The Position

Feed the Children is seeking a compassionate changemaker to join their Global Experience Center team as a Customer Service Representative (Donor Engagement Owner). This role is the primary point of contact for Feed the Children, responsible for providing an exceptional customer experience. The ideal candidate will answer calls, address donor questions, effectively communicate the organization's vision, solicit donations, and promote fundraising drives. They are expected to provide first-call resolution with the highest courtesy and attention, taking ownership of each interaction to ensure an outstanding donor experience. Feed the Children is a leading anti-hunger organization committed to ending childhood hunger in the U.S. and globally. They work alongside communities to provide food, essentials, and opportunities to children and families, aiming to create a world where no child goes to bed hungry. The organization is recognized for its transparency and high ratings from various charity evaluators.

Requirements

High School diploma or GED required.
1+ year of experience in the field of customer service in a call center environment
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Nice To Haves

1+ year customer service experience and completion of university, college, technical, vocational or specialized course
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Responsibilities

Deliver a culture of fundraising and stellar customer service by “OWNING” the engagement and meeting all service experience requirements.
Ensures the overall “EXPERIENCE” each donor or potential donor receives is second to none.
Maintains professionalism and etiquette while displaying a strong desire to meet goals and raising funds for long-term organizational sustainability.
Continually maintains a working knowledge of our programs, products, services and promotions.
Consistently deliver individual production and customer service floor results by answering all calls, executing calls through to completion, keeping data entry error rates to a minimum, respond to questions in less than 2 hours (if cannot meet the demand on the current call), keeping a high level of attendance, and other activities such as: escalations, call backs and outbound calling.
Maintain 90% Quality Experience Scores on all engagements and ownership of service.
Establishes an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.
Ensures compliance with all relevant regulations and laws; maintain accountability standards to donors.
Maintains regular attendance and punctuality which are critical in order to complete the day to day tasks of this position.
Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
Perform other related duties as required.