Customer Service Representative

Ferguson Enterprises • Seattle, WA

22d • Onsite

About The Position

The Customer Service Representative is responsible for assisting customers with pre/post-sale questions and problem resolutions. Typical activities are the receiving of calls from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner. Hours are Monday to Friday 8:00 a.m. to 5:00 p.m.

Requirements

• 2+ years' meaningful work experience preferred.
• Strong written and verbal communication skills with ability to communicate across all levels of the organization.
• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
• Must be well organized, detail-oriented and have excellent time-management skills.
• Display a high level of integrity and professionalism.
• Ability to handle a fast-paced call center environment.
• Ability to be flexible and adaptable as this position often requires multi-tasking.

Nice To Haves

• Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus

Responsibilities

• Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
• Working with managers to meet the satisfaction survey goal at or above group average.
• Answering customer calls and assisting with any scenario presented.
• Capture inbound sales when appropriate.
• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed