Customer Service Representative

Pathfinder Bank•Town of Scriba, NY

18d•$17 - $19•Onsite

About The Position

Pathfinder Bank is seeking a Customer Service Representative to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and day-to-day banking operations, ensuring a high level of service and adherence to banking regulations. Join a team that values your expertise and your community. At Pathfinder Bank, you're not just an employee. You're a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

Requirements

High school diploma or equivalent
At least one year of customer service experience
1-3 years of banking experience or cash handling experience
Professional in appearance and conduct
Intermediate computer skills (Microsoft Office and Outlook)
Basic mathematical functions
Ability to work as part of a team and assist other team members
Ability to adapt to change
Attention to detail and quality of work
Ability to multitask
Positive attitude

Nice To Haves

Previous sales or referral making experience
Community involvement

Responsibilities

Foster a positive and professional customer service experience during all interactions with customers, coworkers and third-party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements.
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner.
Assist with support work.
Promote the Bank’s products and services and refer customers to the appropriate sales personnel.
Answer customers’ routine banking questions and refer complex inquiries to management.
Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy.
Issue receipts to customers for transactions processed to provide a record of activity.
Balance daily work, adhering to all procedures stated in the employee difference policy.
Update customer contact information on an ongoing basis to ensure we have the most accurate information in the event the Bank needs to contact the customer.
Understand and adhere to risk and regulatory standards, policies, and controls.
Identify risk-related issues needing escalation to management.
Proactively assist other branch colleagues and actively participate in branch team meetings.