Customer Service Representative Fairfield, OH

Cosentino•Fairfield, OH

6d•Onsite

About The Position

At Cosentino, we are looking for a Customer Service Representative located in Fairfield, OH, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

Requirements

3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry.
Computer literacy to a relatively high standard: Outlook, Excel, Word.
Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
Ability to multi-task and work in an extremely fast-paced environment.
Exceptional customer-facing and interpersonal skills, both written and verbal.

Nice To Haves

Customer Service experience in construction, manufacturing, distribution or related industry experience
Use of SAP, ERP or order system
College degree

Responsibilities

Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
Processing, monitoring, and following up on customer purchasing orders.
Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
Creation of invoices and corrections, if necessary, as well as returns of material.
Scheduling visits to the showroom, leading material views & reservation of specific material.
Solving customer issues from order to delivery and maintaining customer account receivables.
Providing customer support over the phone, face-to-face, and via email.
Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Other tasks upon request of the manager.
Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.