Customer Service Representative - Lima, OH

Kirby Risk•Lima, OH

22h•Onsite

About The Position

At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutions—on time, every time—working with a team built around accuracy, collaboration, and customer service excellence. Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.

Requirements

College coursework and/or 2+ years of relevant work experience
Strong written, verbal, and interpersonal communication skills
Detail-oriented with excellent organizational abilities
Quick learner who’s eager to grow and apply new knowledge
Ability to lift, push, pull, carry up to 50 lbs.
Valid driver’s license required
Comfort with multi-line phone systems and warehouse operations
Experience with inventory management and loading/unloading shipments
Must have legal status that enables you to work in the U.S. We cannot obtain sponsorship.

Nice To Haves

Experience in business-to-business sales or electrical distribution preferred
Forklift experience a plus

Responsibilities

Exceed customer expectations and honor commitments to build trust and deliver a consistent experience
Partner with outside sales to support customer needs and strengthen relationships
Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions
Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement
Provide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience
Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability
Engage in a variety of responsibilities, including: Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support