Customer service agent

Les Câbles Ben-Mor•Boucherville, QC

7d•Hybrid

About The Position

At our company, customer service is more than just answering questions — it’s about building lasting relationships, understanding needs, and making a real impact on the customer experience. If you’re known for your attention to detail, strong service mindset, and ability to stay on track in a fast-paced environment, we’d love to meet you. At the heart of our operations, you’ll act as a key link between our clients and internal teams. You’ll also play a key support role for product managers and account managers, while ensuring data integrity in our systems.

Requirements

Excellent command of both French and English (spoken and written) to support clients across North America
Good knowledge of Excel and Word
Strong organizational skills and ability to manage priorities
Autonomy, attention to detail, and rigor
Excellent communication skills
Ability to thrive in a dynamic environment
High School Diploma required
Minimum of 2 years of customer service experience

Nice To Haves

Knowledge of EDI, Photoshop, or Business Central (an asset)

Responsibilities

Enter and manage customer orders in the system
Open and maintain customer accounts
Follow up on delayed orders and back orders
Validate pricing accuracy and customer information
Handle customer complaints with professionalism and empathy
Investigate, document, and follow up on issues (including RGA)
Interact with the EDI system for order processing and invoicing
Respond to customer and partner inquiries (email and phone)
Collaborate on various special projects within the retail sector
Play a key support role for product managers and account managers, while ensuring data integrity in our systems