Customer Service Agent

DSV•Los Indios, TX

1d•Onsite

About The Position

DSV, founded in 1976, is the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries. They add value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. The Customer Service Agent, Admin is primarily responsible for label control, yard coordination, and administrative functions supporting the entire outbound (Shipping and Picking) operation. This role also involves communicating issues to outbound supervisors in a timely manner and requires Excel experience and general computer literacy.

Requirements

Must have a high school diploma or general education degree (GED)
1-3 years’ experience working in inventory control or warehousing admin experience
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Intermediate computer skills
Experience with RF Scanners
Proficient MS Office Applications
English (reading, writing, verbal)
Basic to intermediate level mathematical skills to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products
Strong attention to detail accuracy and accomplish job task in a timely manner
Ability to perform duties with minimal supervision or guidance
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
Effective communication skills

Nice To Haves

1-2 years’ experience working in a warehouse/logistics/distribution environment
1-2 years’ experience working with Warehouse Management Systems (WMS)

Responsibilities

Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner
Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance
Track and document all labels given out
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis
Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins
Complete computer data entry required for shipments
Issue seals to loaders
Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads
Schedule LTL carriers for pickup (site specific)
Print work assignments for replenishment drivers
Document and file all outbound related paperwork in a neat and orderly fashion
Multitask and work with a high sense of urgency in the performance of all duties
Assist outbound supervisors with compiling and tracking downtime sheets as required
Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors
Maintain a clean, neat, and orderly work area
Assist in maintaining the security of the warehouse
Ensure all seals and sensitive documents are properly secured when not in use
Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner
Conduct operations in a manner, which promotes safety
Conduct operations in accordance with OSHA and MSDS Standard
Safe use of powered equipment, RF scanners, computers, and printers
Follow company policies, guidelines, and ISO procedures
Performs other duties as assigned
Work overtime as dictated by business whether mandatory or voluntary