Customer Service Representative

Wieland North America•Parsippany, NJ

5d•Hybrid

About The Position

Wieland is hiring a Customer Service Representative. The CSR will be responsible for providing superior customer service starting from inception of order through delivery of products. This role is located in Parsippany, NJ and will be hybrid with scheduled time onsite.

Requirements

Customer focused attitude and orientation
Ability to apply superior judgement and decision-making skills.
Unshakeable dedication to on-time delivery of products and services
Thorough understanding of basic math including unit conversion and fractions to decimals
Time management and organization skills, and the ability to prioritize workload.
Extreme attention to detail and accuracy of information
Unquestionable integrity and trustworthiness
An adaptable, flexible, and reliable problem-solver
Superior verbal and written communication skills
Minimum of 3 years’ experience as an Inside Sales Rep or Customer Support Specialist preferred.
Working knowledge of MS Office, especially Excel, and sales management tools and databases
Solid understanding of commonly used concepts, practices and procedures within sales and distribution.
Exceptional people skills and the ability to build and maintain strong relationships.

Nice To Haves

Sales or Business education preferred but not required.
Metals Industry experience preferred but not required.

Responsibilities

Maintain strong customer relationships through courteous, honest, and trustworthy communication.
Have a complete understanding of all products and services provided by Wieland Metal Services.
Order entry and acknowledgment with customer.
Thorough follow up before and after delivery.
Provide quotes, terms, and pricing, as required by commercial leadership.
Research and resolve product and/or service issues to ensure complete satisfaction.
Thorough coordination with internal personnel to fulfill orders.
Achieve agreed upon booking & billing targets for assigned accounts.
Initiate RMAs as needed and assist in completing the RMA process.
Review records for accuracy and report any discrepancies.
Promptly respond to calls, emails, and correspondence.