Customer Service Representative

SurfacePrep • Buffalo, NY

1d

About The Position

This role is responsible for managing the full customer order lifecycle—from order entry through invoicing—ensuring accuracy, efficiency, and a high level of customer service. The position serves as a key point of coordination between customers, vendors, and internal teams, while also supporting inbound international shipments by providing timely and accurate delivery updates across the organization.

Requirements

• High school diploma with 2+ years of customer service or sales support experience, or a bachelor’s degree in a related field
• Proficiency in Microsoft Office, particularly Excel and Word

Nice To Haves

• Working knowledge of freight/traffic or logistics processes preferred
• Familiarity with import/export operations is a plus
• Experience with Prophet 21 (P21) or similar ERP systems preferred
• Strong attention to detail, organizational skills, and ability to manage multiple tasks

Responsibilities

• Enter and manage sales orders, generate pick tickets, and process invoicing for abrasive and ceramic products
• Process drop ship and direct shipment purchase orders and related sales documentation
• Maintain accurate customer and vendor records, including pricing and account details
• Identify orders requiring transfer work orders and create/distribute accordingly
• Coordinate and track material transfers between company locations and warehouses
• Provide administrative and sales support to leadership, including maintaining customer pricing files
• Process credit card transactions and payments
• Complete EDI acknowledgements and invoicing as required
• Communicate shipment and delivery updates related to inbound ocean and air freight

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED