Customer Service Representative
About The Position
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be found on the daily schedule. This role involves performing janitorial duties, operating motorized cleaning equipment, and maintaining the daily upkeep of assigned areas. The representative will also be responsible for reporting incidents and hazardous conditions to their supervisor, complying with safety rules, policies, and procedures, and performing work assignments in a team with other employees. The position requires performing repetitive tasks, maintaining a clean work area, and following all protocols, company procedures, policies, and rules. Additionally, the role involves taking direction, responding to supervision, and communicating professionally with leads, supervisors, co-workers, managers, and customers. The representative may also fill in during staff shortages, support shift leads in completing punch-list items, use proper personal protective equipment, and present a professional appearance and conduct. A strong understanding of customer service and satisfaction, as well as reporting systems and the environment, is expected.
Requirements
- No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
- Ability to lift and/or move up to 35 pounds.
Responsibilities
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Benefits
- SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
