Customer Service Representative

U-Haul•Decatur, IL

17d•$15 - $16•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you will be the public face of U-Haul, providing exceptional service and ensuring customers receive the assistance they need for their journeys. This includes inspecting and maintaining equipment, using technology to dispatch and return equipment, and participating in on-the-job education. U-Haul emphasizes a 'Hire Fast, Pay Fast' approach, offering same-day pay for interviews and bonuses for new hires and specific certifications.

Requirements

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.