Customer Service Representative

Johnson Controls•Kansas City, KS

13d

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation. Responsibilities include, but are not limited to, the following: · You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service. · Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties. · Document alarm handling procedures and complete alarm processing as per standard operating procedures. You will carry out your responsibilities by: Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.

Requirements

Must be 18 years old
Customer service experience
Excellent communication skills
Able to type between 20 – 25 wpm
Basic knowledge of computer applications
Ability to work under pressure
Demonstrate punctuality
Uphold strong work ethics
Maintain the necessary licensing as part of the job requirements.

Nice To Haves

Strong problem-solving skills
High School Diploma or GED
Bilingual candidates fluent in Spanish and English

Responsibilities

Monitoring and responding to alarms and signals while providing exceptional customer service.
Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
Document alarm handling procedures and complete alarm processing as per standard operating procedures.
Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities.
Perform other duties as assigned.