Customer Service Representative
About The Position
Customer Service Representatives provide front-line support to internal and external customers, maintaining daily communications with the sales force and customers. The role requires excellent communication and phone skills, attention to detail, and the ability to work under pressure, multitask, and meet daily deadlines so that quotes, orders, and shipments meet company and customer standards. The representative manages order integrity and customer accounts throughout the business year, including order entry and management, sourcing, pricing, shipping, vendor communications, claims, and returns. The position also supports reporting and data analysis, recommends solutions to problems and system issues, and may provide backup for the Billing/Quote Specialist and assist with related duties such as price pages and billing.
Requirements
- Previous experience in a nursery or greenhouse.
- Extensive experience with Microsoft Office, Word, and Outlook.
- Excellent communication and phone skills.
- Strong attention to detail.
- Ability to function under pressure, multitask, and meet daily deadlines.
- Outstanding interpersonal and critical-thinking skills.
Responsibilities
- Maintain and build relationships with the sales force and customers, providing front-line support and daily communications using field sales tools and reporting.
- Maintain order integrity for customer accounts throughout the business year, including order management, shipping, substitutions and cuts, pricing, claims, and returns.
- Manage orders from start to finish, including order entry, product sourcing, acknowledgment verification, vendor confirmation, order editing, status checks, and order changes.
- Source products requested by customers or needed because of vendor shortages; find alternative vendors and provide options to customers.
- Process order acknowledgments.
- Provide recommendations for problem resolution.
- Prepare reporting and perform report and data analysis on sales representatives’ progress.
- Identify system issues and enhancement opportunities, recommend solutions, and track resolution and completion.
- Develop and distribute timely communications, both proactively and at the request of others.
- Strive for the highest level of internal and external customer satisfaction.
- Participate in special projects as requested.
- Back up the Billing/Quote Specialist when needed.
- Perform other duties that support the team, including tasks such as price pages and billing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
