91650A- Customer Service Representative

Bakemark•Spokane, WA

16d•Onsite

About The Position

Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. This role involves managing order entry, ensuring accuracy, communicating with customers and sales representatives regarding product availability, and providing necessary documentation. The position also includes responsibilities related to invoicing, credit memos, customer inquiries, and supporting office operations.

Requirements

Ability to process incoming orders accurately.
Proficiency in NDS and PSP systems (or ability to learn).
Ability to review and correct reports.
Communication skills to notify customers of item outs.
Ability to provide COAs and Spec Sheets.
Experience with invoicing and credit memos.
Skills in credit and collections.
Telephone etiquette and ability to direct calls.
Research and problem-solving skills for customer inquiries.
Ability to provide backup support.
Filing skills.
Basic cash handling and data input skills.
Customer service orientation.
Adherence to company policies and safety rules.

Nice To Haves

Experience in a customer service role.
Familiarity with BAKEMARK affiliates.

Responsibilities

Process all incoming orders from Sales force, customers, and BAKEMARK affiliates.
Download PSP orders into NDS system after review and correction of ROE Edit List.
Manually enter orders into NDS or PSP system when necessary.
Review and correct Order File Status Report.
Transfer order file for routing.
Notify customers or sales reps of customer item “outs”.
Ensure COAs and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Handle Credit and Collections.
Answer telephone and direct calls to the appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Provide backup for Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
File documents as directed.
Assist Office Supervisor with back-office duties such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules.
Perform other duties as assigned to meet company goals and objectives.