Customer Service Representative

Hubbell Incorporated•Pickering, ON

1d•CA$55,100 - CA$78,000•Onsite

About The Position

Primary contact between Customers, Field Personnel, Marketing, Pricing, Planning and Warehouse for assigned territory for the Hubbell Construction & Energy and Hubbell Commercial & Industrial products. Provides customer service and order management support for an assigned territory by processing and expediting orders, resolving customer and sales representative inquiries, and ensuring delivery commitments are met. Coordinates with internal teams including Planning, Marketing, Quality, Warehouse, and Product Management to address order issues, delivery concerns, and technical product inquiries. Maintains accurate order documentation, monitors open orders and backlog reports, and manages returns, credits, debits, and shipping discrepancies. Supports customers with product information, pricing, lead times, alternative product recommendations, and custom order requests. Promotes customer self-service tools, delivers training on digital platforms, and ensures compliance with company policies while contributing to team goals and maintaining a high level of customer satisfaction.

Requirements

Post secondary school, minimum of a two year program.
CET in the Electrical discipline; strong technical knowledge required
6 months - 1 year related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Electricity 101 is a definite asset

Responsibilities

Provides customer service and order management support for an assigned territory by processing and expediting orders, resolving customer and sales representative inquiries, and ensuring delivery commitments are met.
Coordinates with internal teams including Planning, Marketing, Quality, Warehouse, and Product Management to address order issues, delivery concerns, and technical product inquiries.
Maintains accurate order documentation, monitors open orders and backlog reports, and manages returns, credits, debits, and shipping discrepancies.
Supports customers with product information, pricing, lead times, alternative product recommendations, and custom order requests.
Promotes customer self-service tools, delivers training on digital platforms, and ensures compliance with company policies while contributing to team goals and maintaining a high level of customer satisfaction.