Customer Service Representative

CCL Label • Robbinsville Township, NJ

5d • Hybrid

About The Position

The Customer Service Representative (CSR) is the voice of the customer in the company. The CSR is responsible for coordinating external and internal communications for assigned customers.

Requirements

• Associates Degree or equivalent from a two-year college or technical school, or six months to one year related experience and/or training equivalent combination of education and experience.
• Must be computer savvy, be able to use CCL’s database applications, and have a working knowledge of Microsoft Applications to include Outlook, Excel and Word.
• Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, sales persons, management and other employees of the organization.
• Ability to read and interpret documents such as safety rules, customer specifications, operating instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to define problems, collect data, establish facts and draw valid conclusion. Ability to interpret an extensive variety of technical instructions in mathematical, diagram, oral and written form.

Responsibilities

• Act as liaison between customer, Sales and production to insure that product is produced and delivered as confirmed. Communicates price information to the customer.
• Reviews customer purchase orders for specifications on file to determine type of order to process. This will include shipping locations, item numbers, pricing and payment terms. Orders will be processed and confirmed to customer resolving discrepancies with the customer.
• Enters orders into computerized order system. Reviews open orders to insure delivery commitments are met and communicates with New Business Team and all areas of production any concern of meeting delivery date.
• Follows new order process: Verifies information on customer specifications; Assembles job jackets with proofs, Tech Cards, etc.
• Sends samples, proofs and/or color submissions to the customer for approval.
• Enters Customer Complaint Reports for print quality and other defects into the CCR database; maintains rework information.
• Advises the CCL Salesperson of relevant customer issues including significant customer complaints.
• Reviewing customer requirements forecasts, managing supply chain requirements,
• Verifying and processing purchase orders received from the customers,
• Supplying order and technical information to Operations through Factory Work Orders,
• Sharing information with outside Sales personnel on orders in process,
• Communicating customer complaints to the company and interfacing related correspondence with the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree