Customer Service Representative - Kendall Electric
About The Position
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. The person in this role maintains positive relationships with customers by providing excellent customer service.
Requirements
- Entry Level work experience
- High school diploma or GED
- Proficiency in Microsoft Office
- Excellent work ethic, good verbal, and written communication skill
- Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
- Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
Nice To Haves
- Previous customer service, preferably with a related product line
- Experience interfacing or supporting a direct sales force
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries
- Communicate with customers and vendors through various channels
- Acknowledge and resolving customer complaints
- Acquire basic product knowledge to assist customers and vendors
- Participate in sales and product training sessions
- Process quotes in business system
- Provide vendor portal assistance to customers
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues, as necessary
- Perform other duties and projects as assigned
Benefits
- Employee ownership model
- Opportunities to learn and grow
- Coaching and mentoring
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
