Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.

Eurofins•Toronto, ON

9h•CA$45,000 - CA$50,000•Hybrid

About The Position

Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

Requirements

High school diploma required;
Minimum of 3-5 years' customer service experience.
Must speak and write English fluently;
Extremely high level of accuracy and strong attention to detail;
Must be articulate and possess excellent communication skills, both written and verbal;
A high level of professionalism and confidentiality is crucial to this role;
Professional, friendly, and courteous in all interactions, whether with customers or co-workers;
High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;
Excellent organizational skills;
Strong customer service skills;
Ability to work independently, while supporting a collaborative, team-based department;
Ability to multitask and remain calm under pressure in a fast-paced environment;
High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;
Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;
Demonstrated satisfactory work performance and attendance record;
Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.
Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)
Develop proficiency with eLIMS.

Nice To Haves

college or university accreditation or science background is an asset;

Responsibilities

Liaise with company customers through phone, e-mail and in person;
Maintain superior customer relations;
Manage customer scheduling of projects;
Coordinate project tracking and client management;
Create new client accounts and link standard quotations from eLIMS;
Follow up Coupa orders;
Retrieve and archive C of As
Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
Creating memos;
Verifying information on on-going projects;
Handling other duties promoting the achievement of customer service and business goals including internal sales;
Ensure regulatory compliance;
Other tasks as requested by supervisor.