Customer Service Representative - Friday - Sunday 6am-6pm

Warehouse•Fort Worth, TX

2d•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role is crucial in maintaining customer satisfaction and upholding the company's values and business practices, which emphasize a customer-first approach, respect, high ethical standards, continuous improvement, and safety. The position requires flexibility, reliability, a positive attitude, willingness to learn, initiative, and a commitment to producing high-quality work. The representative will be responsible for customer invoicing and billing, including month-end processing, ensuring accuracy with price changes, and processing daily invoices for Value Add and Transportation. Additionally, the role involves administrative support, cross-training for account coverage, and maintaining a secure and organized workspace. Effective communication and professional relationships with customers via various channels are essential.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to learn Warehouse Management System and Transportation Management System functionality.
Must be present and punctual; arrive prepared for work.
Must complete work in a timely, accurate, and consistent manner.
Must plan and schedule time off in advance with supervisor or manager.
Must avoid unscheduled days off which will result in attendance points.
Must maintain high standards despite pressing deadlines.
Must produce accurate, thorough, and professional work.
Must follow all written and verbal instructions provided by management, project leader, etc.
Must share all information in a professional and factual manner ensuring the best decisions are made for the company.
Must report all issues to your manager/supervisor.
Must maintain an appropriate appearance and dress in accordance with established dress code guidelines.

Nice To Haves

Flexibility to work the hours needed to support business goals (including overtime, weekends and holidays).
Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Maintains a “Whatever it Takes” attitude.
Lives by company stated values and inspires others.
Approaches new tasks with an interest to learn.
Seeks out additional work when job tasks are completed.
Goes above and beyond required tasks.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Answer phone by the third ringing cycle.

Responsibilities

Ensure all customers receive a timely, accurate, and customized invoice.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by set deadlines.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.
Participate in pre-shift meetings and department meetings.