Customer Service Representative - Friday - Sunday 6am-6pm

ALLEN DISTRIBUTION•Fort Worth, TX

3d•Onsite

About The Position

The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values include Customer First, respect and dignity, high business ethics, good corporate citizenship, valuing professional relationships, a Continuous Improvement Culture, and commitment to employee safety. Company expectations for employees include flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, following directions, professional communication, and appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Understand the functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Ability to learn WMS.

Responsibilities

Ensure that all customers receive a timely, accurate, and customized invoice.
Process month-end invoicing within 5 business days of EOM or as directed by the customer.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Ensure invoices are updated accurately with price changes based on contracts or addendums.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by the set deadline.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Answer phone by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.