Customer Service Representative

Rigdon Inc. • Shawnee, KS

11h • Remote

About The Position

This is a seasonal position with the opportunity to transition to full-time based on performance. Rigdon Inc. is seeking a highly motivated, detail-oriented Customer Service Representative to join our growing team. This is more than a phone-answering position. We are looking for someone who can think critically, solve problems, make sound decisions, document phone calls with next steps, and take ownership of their work from start to finish. The ideal candidate is dependable, organized, comfortable working in multiple systems, and able to identify and resolve issues rather than pass them to someone else.

Requirements

• Previous customer service or call center experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Comfortable learning new technology and software
• Reliable high-speed internet connection
• Dual-monitor setup required
• New laptop or desktop (i5 video processor, 16GB Ram, 512GB Hard Drive)
• Dedicated, distraction-free workspace suitable for professional business communications
• Must not be the primary caregiver for any dependent — child, elderly parent, or otherwise — during your scheduled shift. Arrangements must be in place prior to your start date.
• Workspace must be completely free of interruptions for the duration of your entire scheduled shift, without exception
• Webcam and microphone available and functional during working hours
• Availability to join Zoom, Google Meet, or similar video calls with little notice for coaching, training, troubleshooting, or performance discussions
• Average 8–10 calls per hour during assigned call times
• Work minimum 40–60 tickets per day
• Meet scheduling and revenue performance goals
• Maintain accuracy, productivity, and quality standards
• Demonstrate reliability, accountability, and initiative

Responsibilities

• Answer inbound customer calls and assist with service requests
• Make outbound calls to existing clients for scheduling purposes and questions
• Schedule appointments accurately and efficiently
• Manage and work tickets (minimum 40–60 tickets per day)
• Review invoices, notes, and customer records for accuracy
• Communicate professionally with customers and team members
• Navigate multiple software systems simultaneously
• Research issues, find solutions, and make informed decisions
• Support company goals through exceptional customer service and attention to detail

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed