Customer Service Representative

Keolis Canada • Pomona, CA

14d • Onsite

About The Position

This role operates in a professional office environment and involves responding to customer inquiries and problems by providing timely and accurate information. The representative will refer comments, commendations, and complaints to operations division supervisors, ensuring customer concerns are understood and clearly explained. They will maintain documentation of customer inquiries and responses, follow communication procedures, and resolve customer complaints via phone or email. Additionally, the role serves as the primary in-person reception for visitors, manages lost and found items, and works in conjunction with other departments to resolve customer issues. Administrative tasks for other departments may be assisted with as time allows.

Requirements

• Must be able to sit, including talking for 7 hours a day.
• Must be able to talk on the phone for same length of time.
• Must be able to operate a computer.
• Must be able to communicate effectively to customers.
• Must have a High School diploma or equivalent such as GED
• One-year experience in a call center environment.
• Experience in various computer software programs and experience using Windows based applications.

Nice To Haves

• Bilingual Spanish preferred

Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information
• Refers comments, commendations and complaints to operations division supervisors
• Provide accurate, valid and complete information by using the right methods/tools
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Maintain documentation of customer inquiries and responses for future reference.
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, or email
• Serves as primary in-person reception for visitors
• Manage lost and found items, including procedures for disposal
• Work in conjunction with other departments to resolve customer issues
• Assists other departments with administrative tasks as time allows and commensurate with the level of the CSR

Benefits

• competitive compensation and benefits
• opportunities for development and growth throughout an exciting and rewarding career
• the safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED