Customer Service Representative

GOLDEN WEST PACKAGING GROUP • Livermore, CA

17d • $26 - $31 • Onsite

About The Position

The primary responsibility is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

Requirements

• Strong verbal and written communications skills
• Aptitude for learning quickly in a rapidly changing environment
• Proven analytical, critical thinking and problem-solving skills
• Strong interpersonal and relationship building skills
• Demonstrate sound judgment and decision making
• Proven ability to effectively manage projects from inception to delivery
• Strong Microsoft Office and computer skills
• Detail oriented
• Ability to work in fast paced environment
• Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
• Ability to prioritize accordingly
• Results orientated and able to work both independently and within a team environment
• Must be able to commute to and from Livermore 5 days per week
• 3+ years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success

Nice To Haves

• Experience specifically in a corrugated manufacturing environment is preferred but not required

Responsibilities

• Partner with sales and operations to successfully coordinate projects from start to finish.
• Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.
• Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.
• Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping.
• Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow.
• Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met.
• Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.

Benefits

• Comprehensive benefits package including medical, vision, dental, life insurance, and 401K plan with employer contribution
• Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning and support services
• 10 paid holidays per year
• Paid time off
• Progressive employee referral program
• Professional development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree