Customer Service Representatives (TX/ ID/ NV)
About The Position
REVOLVE is seeking a Customer Service Representative to join their team. This role involves answering inbound calls, chats, SMS, and emails with professionalism and excellent support, representing REVOLVE in a way that is consistent with their organizational values. The company emphasizes customer obsession and provides the required equipment. Other duties may be added as needed. REVOLVE is a next-generation fashion retailer for Millennial and Generation Z consumers, operating as a premium lifestyle brand and an online source for discovery and inspiration. Their dynamic platform connects millions of consumers, thousands of global fashion influencers, and over 500 brands. With over 1,000 employees based in Cerritos, California, REVOLVE is a dynamic team motivated by growth and seeks high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. They promise to maintain REVOLVE as a company where inspired people thrive.
Requirements
- Fluent and expert level English and Spanish Language skills - both written and spoken
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant
- Schedule flexibility as shifts can change based on needs of our customers
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Ability to meet set productivity standards on an ongoing basis
- Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
- Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
- Excellent English and Spanish spoken and written language skills
- Experience with Microsoft word and excel
- High School Diploma
- Type 50+ words per minute
Nice To Haves
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
Responsibilities
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Researching and resolving complaints to ensure customer retention and satisfaction
- Following up on all written correspondence and escalating to customer service manager on duty as necessary
- Coordinating and following up with other departments to ensure problem resolution
- Working together with other customer service team members to promote an environment of customer satisfaction
Benefits
- Required equipment will be provided.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
