Customer Service Representative

Waterway Gas & Wash Company • St. Louis, MO

6d • Onsite

About The Position

Waterway Carwash is looking to hire a part-time Customer Service Representative (CSR) to work at our Corporate Office in Chesterfield, MO! The CSR is part of our Marketing and Customer Service Team and provides outstanding customer service via e-mail and telephone to customers and members of our loyalty programs. The CSR plays a vital role in supporting customer satisfaction and retention by building strong relationships, delivering a high-quality experience, and maintaining and growing long-term membership engagement. Strong candidates will demonstrate attention to detail, self-motivation, strong organizational skills, excellent time management, and a desire to grow both personally and professionally. This position is a part-time, 4 days per week, Monday through Thursday mornings. Availability for additional hours as needed is preferred. This position is onsite based at our Chesterfield administrative support office, and reports to the Customer Service Supervisor.

Requirements

• Must be at least 16 years of age or older
• Must have a high school diploma/GED or above
• Minimum 6 months of customer service and relationship -building experience
• Experience with the Microsoft Office Suite (Outlook, Word, Teams, Excel)
• Availability to work a flexible schedule (Monday to Thursday 16-20 hours) onsite at our corporate office.
• Valid U.S. driver’s license with an acceptable driving record
• Authorization to work in the U.S. without current or future sponsorship
• If selected to be hired, willingness to submit to a drug screening and full background check

Nice To Haves

• Availability for additional hours as needed is preferred.

Responsibilities

• Deliver exceptional service through clear, professional communication while managing a high volume of customer calls and emails
• Demonstrate patience, empathy, and professionalism, especially in complex or challenging interactions
• Work both independently and collaboratively to resolve customer questions and concerns efficiently
• Accurately maintain customer account information and interaction history using CRM tools
• Support the Marketing team with loyalty programs and the execution of sales and marketing initiatives
• Actively support customer retention by identifying needs, resolving concerns, and reinforcing the value of ongoing membership
• Recognize opportunities to improve customer experience and contribute ideas that strengthen long-term engagement
• Help turn customer feedback into positive outcomes that build trust and encourage continued loyalty

Benefits

• Competitive compensation rate starting at $18/hour , depending on experience
• Paid time off – Eligible to earn PTO based on the number of hours worked
• Tuition Assistance Program available – up to an additional $2/hour or $4,000 per year
• Waterway Membership - free car washes and gasoline discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED