Customer Service Representative (HH)

Kontoor Brands • Sumner, WA

3d

About The Position

Helly Hansen is seeking a Customer Service Representative who is passionate about helping customers and inspiring outdoor experiences. The role delivers thoughtful, best-in-class customer service by building meaningful connections, sharing enthusiasm for the outdoors, and resolving customer inquiries. Representatives support customers from initial order through delivery and final resolution, while working collaboratively with the Customer Care team and other business teams. They also represent Helly Hansen as a brand ambassador at work and in the broader community.

Requirements

• Strong verbal and written communication skills, including the ability to communicate effectively with customers and all levels of management.
• Tactful, courteous, and collaborative approach, with the ability to motivate others.
• Ability to learn quickly and adapt to changing situations and processes.
• Strong organization and time-management skills, including the ability to meet deadlines, prioritize, multitask, and work effectively during busy periods.
• Ability to work effectively both independently and as part of a team.
• Enthusiastic, confident, team-oriented mindset with a can-do attitude.
• Desire to learn, grow, and build strong team relationships.

Nice To Haves

• Experience with Salesforce and/or Magento.
• A well-rounded education is valued.

Responsibilities

• Provide exceptional service that strengthens existing business and supports new business.
• Ensure customer needs are met from the initial order through delivery and final resolution.
• Respond promptly to order-related questions and concerns about product quality, delivery, availability, and warranty issues.
• Communicate politely and professionally in a manner aligned with the company across verbal and written channels.
• Process and monitor orders efficiently according to Helly Hansen best practices across email, phone, and chat.
• Share customer feedback with brand and business teams to support product development and brand growth.
• Develop product knowledge to provide accurate information and respond to technical inquiries.
• Assist customers with claims and process them efficiently toward a positive outcome.
• Answer incoming customer inquiries by phone, live chat, and email.
• Collaborate with key stakeholders and teams to stay updated on products, services, and policies.
• Record and modify customer information in the database.
• Engage with clients in a friendly and professional manner, actively listening to their concerns.
• Offer support and solutions in accordance with company customer service policies.
• Demonstrate flexibility and contribute as an effective member of the Customer Care team.
• Represent Helly Hansen as a brand ambassador at work and in the broader community.
• Perform other essential, equivalent, or requested duties as directed by the manager.

Benefits

• Comprehensive benefits package with choices and flexibility for employees and their families.
• Resources supporting physical, emotional, social, and financial wellbeing.
• Apparel discounts.
• Four weeks of paid parental leave for eligible employees who are new parents.
• Flexible Fridays.
• Tuition reimbursement.
• Workplace culture centered on equitable opportunities and belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed