Customer Service Representative

Arrow Pest Control • St. George, LA

5d • $13 - $15 • Onsite

About The Position

The New Homes CSR is responsible for contacting new homeowners whose homes have been pretreated by Arrow Pest Control and converting them into long-term recurring customers for pest and termite protection services. This role focuses on proactive communication, customer education, relationship building, and relentless follow-up through phone calls, email, and text messaging platforms such as Podium. The ideal candidate is energetic, persuasive, customer-focused, and highly motivated to sell Arrow’s services before competitors have the opportunity to earn the customer’s business.

Requirements

• High School Diploma or GED
• Ability to read business correspondence, notes and procedure manuals.
• Ability to interact tactfully and positively with Arrow staff and management.
• Ability to maintain a high level of confidentiality.
• Ability to speak effectively to clients or Arrow employees.
• Skills in written, oral, and non-verbal communication.
• Be able to add, subtract, multiply and divide with whole numbers and decimals.
• Be able to read time on a clock, operate a schedule, use a map
• Possesses sufficient deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.
• Experience with a variety of computer programs to include ServeSuite, Microsoft Office, Slack, working knowledge of various applications and general office equipment as postage machine, fax machine, copiers, and time clock.
• Communications with employees, customers, and co-workers in professional and courteous manner, maintain professional image of oneself and the organization, exude a positive attitude and work ethic, ability to follow company policies, procedures, and handbook guidelines.
• Fair general health and stress coping ability is required.
• Position requires the ability to clearly and effectively communicate with all stakeholders (customers, peers, and other team members) as needed for assessment, intervention, and professional development.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception.
• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Maintain highest level of confidentiality in regards to customer account information, billing and credit card information.
• Provides an environment conducive to safety for visitors, and staff.
• Assesses the risks for safety and implements appropriate precautions.
• Complies with appropriate and approved OSHA safety standards.
• Demonstrates an understanding of costs and financial support as they relate to quality and efficiency
• Strong communication and customer service skills
• Sales-minded with confidence in overcoming objections
• Comfortable making high-volume outbound calls and follow-up contacts
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and CRM/data entry skills
• Self-motivated and goal-oriented
• Professional phone etiquette and written communication skills

Nice To Haves

• Previous customer service or inside sales experience
• Experience in pest control, home services, or builder-related industries preferred
• Familiarity with texting and communication platforms such as Podium is a plus

Responsibilities

• Contact new homeowners immediately after move-in regarding their pretreated pest and termite services.
• Communicate with homeowners through outbound phone calls, emails, and Podium/text messaging.
• Educate homeowners on Arrow’s pest control, termite protection, mosquito, and additional home protection services.
• Explain the value of continuing service with Arrow, emphasizing the benefits already established through the builder partnership.
• Build urgency and excitement around maintaining uninterrupted pest and termite protection.
• Consistently follow up with homeowners until contact is made and a service decision is reached.
• Maintain detailed notes and communication records in company systems.
• Meet or exceed sales conversion goals and performance expectations.
• Handle objections professionally and confidently while promoting the value of Arrow services.
• Coordinate with operations and scheduling teams to ensure a smooth customer onboarding experience.
• Maintain a positive, professional, and customer-first attitude in all interactions.
• Performs other duties as assigned to support the overall effectiveness of the department.

Benefits

• Pre-employment background screening
• Pre-employment drug testing based on federal standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED