Customer Service Representative

Mr. Electric Of Tri Cities • Johnson City, TN

21d • Onsite

About The Position

Mr. Electric is looking for customer service representatives to join their team. This role is a key member of the team and will be the first point of contact that customers have with the company, shaping the customer’s perception from the beginning. The ideal candidate will have strong communication skills and enjoy interacting with homeowners to help create safer homes.

Requirements

• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills
• Strong computer skills, familiarity with CRM systems preferred

Nice To Haves

• Focus on the positive and enjoy being around upbeat people.
• Keep your promises to the customer and the team.
• Detail-oriented, both in your work and when communicating with the customers.
• Professional by nature, and it shows up in everything you do.
• Comfortable with data entry and using technology.
• Enjoy meeting new people and building new relationships.
• Welcome feedback and are always looking to sharpen your skills.

Responsibilities

• Answer customer calls and schedule jobs according to the customer’s needs.
• Follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
• Help manage multiple systems within the company to ensure there is organization based upon our processes we have set in place.
• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

Benefits

• Robust training for CSRs
• Resources to grow skills
• Weekly team meetings for training and development
• Collaboration with other team members and service technicians
• Guidance on delivering an exceptional customer experience
• Software Application and Peripherals
• In-depth training to advance skills
• Sedera Medical Cost Sharing
• Direct Health Care system
• Retirement program with 3% match
• Pre-tax options to select from Aflac
• Paid Holidays
• 40 hours of paid time off after first year, will increase after the second year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed