Customer Service Representative

Montgomery Hassell • Lynchburg, VA

1d • Onsite

About The Position

Join Blumont Energy, an employee-owned company, and build your career in a people-first culture. As a Customer Service Representative, you will be the welcoming face and friendly voice of Blumont Energy, providing support and solutions to customers while keeping our office operations running smoothly. You will greet and assist customers in person and by phone, handling inquiries, payments, and service requests with professionalism and care. You will support our accounting processes by posting payments, reviewing accounts receivable, resolving discrepancies, and helping minimize losses on accounts. You will process and review service paperwork, ensuring accuracy and timeliness so field teams can deliver seamless service. You will prepare service agreements, maintain customer records, and handle clerical responsibilities such as filing, mailing, and updating account information. You will serve as a vital link between our customers, service teams, and management, ensuring communication flows clearly and issues are addressed promptly. You will promote our services and products, projecting a positive attitude that builds trust and long-term relationships with our customers.

Requirements

• High school diploma or equivalent
• Strong written and verbal communication skills
• Good computer skills and the ability to access, update, and manage customer information in a digital environment
• Strong interpersonal skills and the ability to build rapport with both customers and coworkers
• Attention to detail, accuracy, and organization in handling financial and customer records
• Ability to thrive in a team-oriented environment, taking initiative and handling responsibilities with limited supervision
• Customer-first mindset

Responsibilities

• Greet and assist customers in person and by phone
• Support billing, payments, and accounts receivable
• Keep records accurate and office operations running smoothly
• Post payments, review accounts receivable, and resolve discrepancies
• Process and review service paperwork
• Prepare service agreements
• Maintain customer records
• Handle clerical responsibilities such as filing, mailing, and updating account information
• Serve as a vital link between customers, service teams, and management
• Promote services and products

Benefits

• health insurance
• 401(k) with company match
• paid time off
• holidays
• life and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees